Shipping Policy

At Gemne & Co, we strive to ensure timely and secure delivery of your orders. Please review our shipping policy for important details regarding processing times, delivery, and shipping charges.

1. Order Processing

  • Orders are processed within [X] business days (excluding weekends and public holidays).
  • Once your order is processed, you will receive a confirmation email with tracking details.
  • Processing times may vary during peak seasons or sales events.

2. Shipping Rates & Delivery Time

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 4-5 business days (Casual) 250 PKR
Express Shipping 8-10 business days (Prestige) [X] PKR
  • Shipping times are estimates and may vary due to factors beyond our control (e.g., customs delays, weather conditions).
  • International shipping may be available upon request. Additional charges and longer delivery times may apply.

3. Shipping Restrictions

  • We currently do not ship to P.O. Boxes. Please provide a valid physical address.
  • Delivery is only available within [List of regions/countries you ship to].
  • If your location is not listed, please contact us to check availability.

4. Order Tracking

  • Once shipped, you will receive a tracking number via email.
  • You can track your order using the provided link on our courier partner’s website.
  • If you do not receive tracking details within the expected timeframe, please reach out to us.

5. Delayed or Lost Shipments

  • If your order is delayed, please allow a few extra days before contacting us.
  • If your package is lost in transit, we will work with the courier to locate it.
  • Gemne & Co is not responsible for delays caused by courier issues, customs, or unforeseen circumstances.

6. Shipping Damage & Issues

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.
  • We will assess the issue and provide a replacement or refund as per our Refund Policy.

7. Changes & Cancellations

  • Once an order is placed, it cannot be modified.
  • If you need to cancel an order, please contact us within 12 hours of purchase. After this window, the order may already be processed and shipped.

8. Contact Us

For any shipping-related inquiries, please contact:
📧 Email: shop.gemne.co@gmail.com
📞 Phone: 0318-1000701